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Working with Issues in JIRA - Tutorial 3

In the last tutorial, we learnt about  from Atlassian cloud. In JIRA, we create a project and number of issues within the project. Issue in JIRA is something that needs to be worked on. We can assign this issue to the project participants following the workflow and as the work progresses the status of the issue get changed until it is done or completed.

Below in this tutorial, we are going to learn about creating, editing, estimating, flagging, ranking, transitioning and viewing of an Issue in JIRA.


1) Creating an Issue in JIRA

Every task is a user story and to describe about a task as an issue in JIRA either click on “Create Issue” or press the c key on the keyboard. It will open up a dialogue box as shown below. From the two dropdown menu, select the project and issue type as Story respectively. Issue type is story as we are working on a new shopping website development and will create sub-tasks under this main issue story. Also choose a summary title for this story JIRA. Below are the issue types and descriptions available in JIRA.

Working with issues in JIRA

Issue Type:

  • Task: It is the work that need to be done.
  • Bug: It is the defect which islogged as an issue in JIRA. It may be encountered during UAT testing or post production defect. Defect is something that impairs or deviates the expected functions of the product.
  • Epic: It is used when there is big project and needs to be split into number of modules and each modules is link to the main epic JIRA.
  • Story: It is the small but complete project description with number of sub tasks created and linked to it.

jira create issue 1


After clicking on the Create button an issue will be created and a unique reference number will be associated with it. This unique reference is the project key and the issue number (here it is MFP-2). Below screenshot demonstrates the created issue skeleton. Next step is to add the available information, attach files, etc. to the original issue.


jira create issue 2


2) Editing an Issue in JIRA

We can either quick edit or edit all the fields for an issue.

  • Quick Edit: We can quick edit the Summary, Description, other Story Points and Remaining Estimate fields as shown below. Simply edit these fields and click on check button to commit changes. Information will be updated immediately without reload of screen. Also we can edit assignee, drag and drop to upload the files or screenshots, etc.jira create issue 3
  • Edit all the fields: Another way an issue can be edited is by adding details to all fields as shown below in the screen. This can be achieved by clicking on the edit button present on the top left corner. After its click it will open a screen as shown below. We can edit here all the fields associated with issue such as summary, issue type, reporter, description, priority, labels, attachments, assignee, sprints, comments, etc.jira edit 2


When we scroll down the above screen, more fields will be visible as shown below.


jira edit 3


Also we can limit the number of fields required to describe the issue according to the project need. Click on the configure fields button present on the right top corner as check the fields which are needed as shown below.


jira edit 4


3) Estimating an Issue in JIRA

We can view the issue estimation after clicking on the Agile option “View on Board”. It will open a screen as shown below.Here we can see the backlog of all the issues. Click on the issue which will display the estimate and the other details on the right hand side. Here we can give the estimate time in hours which JIRA will track automatically and start displaying the remaining time left (backlog) to complete the issue.

jira estimate


4) Flagging an Issue in JIRA

Any issue with in a project can be flagged to gain the attention of the project participants. It can added by following steps.

  • Click on the Agile “View on Board”, it will list down all the issues associated with the project.
  • Right click on the issue which is required to be flagged.
  • Choose the option either just “Add flag” or “Add flag and comment”. If add flag with comment is chosen it will open a dialogue window where we can enter the required comment and flag the issue.
  • Flagged issue will be visible as yellow color as shown on the below screenshots.

jira flag1


Below screen shows the flagged issue with yellow color.


jira flag2


If we want to remove the flag from the issue, below are the steps.

  • Right click on the flagged issue.
  • It will show the option as “Remove flag” or “Remove flag and add comment” in dropdown menu as shown in the below screenshot.
  • Choose any of the above option the flag on the issue with go away. Only difference is that former option does not require any comment to be added however later option will open up a dialogue window where comment could be added.

jira flag3

5) Ranking an Issue in JIRA

Issues can be ranked up or down in the list, below are the steps.

  • Click on the Agile “View on Board”, it will list down all the issues associated with the project.
  • Right click on the issue which is required move up in the list.
  • Dropdown menu will display option as “Top of Backlog” and “Bottom of Backlog”.
  • Select Top of Backlog, it will move up the issue MFP-2 on top of issue MFP-1 as shown in the below screenshot.

jira rank1

Below screenshot shows the issue MFP-2 is raked up before issue MFP-1.


jira rank2


6) Transitioning an Issue in JIRA

Transitioning of issue is done by drag and drop of the issue. It can be achieved by below steps.

  • Click on the Agile “View on Board”, it will list down all the issues associated with the project.
  • Create an active sprint on the issue or Kanban board and as the issue progress status can be altered by drag and drop.
  • Below diagram shows that MFP Sprint 1 created to track issue MFP-1 has changed its status from TODO to IN PROGRESS.

jira transition1

Below screenshot shows the status after issue is drag and dropped to In Progress status. Similarly when issue is done, it can be drag and dropped to done column which will transition the status as done. This make the interface of JIRA very simple.


jira transition2


7) Viewing an Issue in JIRA

Viewing on the issue is very simple. It can be explained by below steps.

  • Click on the Agile “View on Board”.
  • On the new page, it will display the list of all the issues under heading backlog.
  • Click on the issue which will display the description of the issue on the right hand side of the screen.
  • It can be scrolled down and up to view the details of the issue.

jira view1



JIRA Tutorial 3 – Working with Issues in Jira. Today we hace learnt about creating, editing, estimating, flagging, ranking, transitioning and viewing of an Issue in JIRA.

In the next Atlassian JIRA tutorial we will learn about Issue Management, workflow and Reporting feature. Do let us know your comments, questions and suggestions below and stay tune for next update.

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